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Intellicons Technology Ltd

Complaints Policy

Last updated June 2026

Intellicons Technology Ltd · getclinic.io · Last updated: June 2026

1. Our Commitment

Intellicons Technology Ltd is committed to providing a high-quality platform and service. We take all complaints seriously and aim to resolve them fairly and promptly. This policy sets out how to raise a complaint and what you can expect from us.

2. Scope

This policy covers complaints about:

  • The GetClinic platform, its features, and technical performance
  • Our customer service, billing, or subscription management
  • How we have handled your personal data (data protection complaints)
  • Our conduct as a business

Not covered by this policy: Complaints about clinical decisions, prescribing choices, or professional conduct of prescribers using the GetClinic platform. GetClinic is a software platform and does not employ or supervise prescribers. Clinical complaints should be directed to the relevant prescriber directly and, if unresolved, to their regulatory body:

3. How to Raise a Complaint

You can submit a complaint by:

Please include: your name and contact details, a clear description of your complaint, the date(s) of the issue, and any relevant reference numbers or evidence.

4. Our Process

  • Acknowledgement: We will acknowledge receipt of your complaint within 3 working days.
  • Investigation: A member of our team will investigate your complaint thoroughly and impartially.
  • Resolution: We will aim to provide a full written response within 28 calendar days. If we need more time due to complexity, we will inform you and provide a revised timescale.

5. Escalation

If you are not satisfied with our response, you may:

  • Request escalation to a senior member of the GetClinic team by replying to our response
  • For data protection matters, contact the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint · 0303 123 1113
  • For contractual disputes, pursue resolution through the courts of England and Wales as provided in our Terms of Service

6. Contact

General & Support: support@getclinic.io
Data Protection: compliance@getclinic.io
Company: Intellicons Technology Ltd · Company No: 17267394
Address: 14/2E Docklands Business Centre, 10-16 Tiller Road, London, E14 8PX